1. Shipping Methods
We ship via UPS, FedEx, DHL, and freight carriers based on the size and weight of your order. For smaller box quantities, ground shipping is the default. Larger orders are palletized and shipped via LTL freight for safer handling.
2. Zones & Coverage
We ship to all 50 U.S. states, the United Kingdom, Canada, and most international destinations. Most U.S. ground shipments arrive within 3–6 business days after dispatch.
3. Shipping Rates
Shipping is calculated at checkout based on weight, dimensions, and destination. We pass through carrier rates with no markup on standard shipments. For wholesale and recurring customers, custom freight pricing is available.
4. Freight & Pallet Shipments
Large orders are shipped on pallets via LTL freight. The carrier will contact the recipient to schedule a delivery window. A liftgate or loading dock may be required — let us know in advance if you'll need additional services.
5. Damaged Shipments
If a shipment arrives damaged, photograph the packaging and contents and email us within 48 hours at sales@hellocustomboxes.com. We will file a carrier claim and arrange a replacement or refund based on the damage extent.
6. Address Changes
Address changes after dispatch are handled directly by the carrier and may incur a re-routing fee. Please double-check the shipping address before placing your order.
7. Contact
Questions about shipping? Email sales@hellocustomboxes.com.