Custom packaging made for growing USA brands +44 741152 3056 sales@hellocustomboxes.com

Frequently Asked Questions

Quick answers about ordering, design, production, shipping, and pricing — answered by real packaging experts.

Order & Production

Use our easy quote form. Choose a box style, upload your artwork, and submit the form. Don't see your style? Select "Other" and describe what you need.
Production usually takes 8–12 business days after you approve the final proof. We'll confirm your timeline when you place your order.
Yes, we offer both digital mockups and physical samples so you can feel confident before a full run.
Our standard MOQ is 100 units, but it varies by box style. For some sample/luxury runs we can produce as few as 50 units. Wholesale tiers begin at 1,000+ units.

Shipping

We ship across the United States and internationally. Reliable delivery is part of our promise.
Shipping costs depend on size, quantity, and destination. We include exact charges in your quote — no surprises.
Yes. Let us know your deadline and we'll offer the fastest options available.
Smaller orders ship in protective master cartons; larger runs are palletized and shipped via LTL freight for safe handling.

Finishes & Add-Ons

Choose from gloss, matte, soft-touch, spot UV, foil stamping, embossing, and more. Premium packaging starts with great finishing.
Yes. We can include inserts, partitions, and custom cutouts tailored to your product.
Basic finishes may be included. Extras like foil or embossing are priced separately and clearly listed in your quote.

Material And Printing

We use eco-friendly cardboard, kraft paper, rigid stock, and specialty materials to match your needs and branding goals.
Absolutely. We use CMYK and Pantone printing with advanced machines to produce sharp, vivid results.
Yes. Ask about recycled paper, biodegradable coatings, and soy-based inks. We can design to match your eco-values.

Design And Artwork

Yes. Upload your file through our quote form. We accept most common formats and will contact you if anything needs adjustment.
Definitely. Our in-house design team offers free basic support. Just send your logo, ideas, or rough sketches.
Yes. We send a digital proof for approval. No printing begins without your sign-off.

Price And Quotation

Fill out the quote form with your box type, quantity, specs, and any artwork. We'll respond with a detailed price breakdown.
Yes. If your shape isn't listed, select "Other" and tell us what you're looking for. We specialize in custom builds.
We do. Larger runs come with better pricing. Just let us know your volume and we'll adjust your quote accordingly.

Still have questions?

Our packaging experts are happy to help. Get a personalized quote or talk to our team directly.

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