1. Information We Collect
We collect information you provide directly — name, email, phone, shipping/billing address, company details, and uploaded artwork — when you request a quote, place an order, or contact support. We also collect technical data such as IP address, browser type, device, and usage patterns through standard analytics.
2. How We Use Your Information
- To process and fulfill your orders and quote requests
- To communicate order status, proofs, and delivery updates
- To provide customer support and respond to inquiries
- To improve our products, website experience, and security
- To send marketing emails (only if you opt in — and you can unsubscribe anytime)
3. Sharing of Information
We do not sell your personal information. We share it only with trusted service providers strictly to operate our business — payment processors, shipping carriers, print partners, email service providers, and analytics tools. These partners are contractually bound to handle your data securely and only for the purposes we specify.
4. Cookies & Tracking
Our site uses cookies and similar technologies to remember your preferences, keep you logged in, measure traffic, and improve performance. You can disable cookies in your browser, though some features (cart, login) may not work properly.
5. Security
We use SSL encryption for data in transit and follow industry-standard practices to protect data at rest. Payment information is processed by PCI-DSS compliant providers — we never store your full card number on our servers.
6. Your Rights
Depending on your location (including California under CCPA, and EU/UK under GDPR), you may have the right to access, correct, delete, or export your personal data. You can also opt out of marketing communications at any time. To exercise these rights, email us at sales@hellocustomboxes.com.
7. Data Retention
We retain order and customer records for as long as needed to fulfill orders, comply with legal/accounting obligations, and resolve disputes — typically up to 7 years.
8. Children's Privacy
Our services are intended for businesses and adults 18+. We do not knowingly collect data from children under 13. If you believe we have, please contact us and we will delete it promptly.
9. Updates to This Policy
We may update this Privacy Policy occasionally. The "Last updated" date above reflects the most recent revision. Significant changes will be highlighted on the Site.
10. Contact
Questions about your data? Email sales@hellocustomboxes.com or visit our Contact page.